Showing posts with label customer service manager. Show all posts
Showing posts with label customer service manager. Show all posts

Tuesday, February 1, 2011

Lowongan Kerja DHL Global Forwarding

DHL Global ForwardingDHL is the global market leader in international express, overland transport and air freight. It is also the world's number 1 in ocean freight and contract logistics. DHL offers a full range of customised solutions - from express document shipping to supply chain management, currently seeking highly motivated individuals to be position at our Office in Jakarta.

IT Executive (IT) (Jakarta)
Responsibilities:

* Assist senior IT Executive in developing, coding, compiling application and other related task
* Identify BUs needs and develop appropriate applications upon approval.
* Assist day-to-day end users supports
* Assist in deploying IT projects

Requirements:

* Male/Female, max. 28 years old
* Min. Education Background: S1 from any discipline
* Able to communicate in English (Oral & writing)
* Experience in Algorithm, OOP, Visual Programming (VB. ADO, Java), Web Programming (static web programming with XHTML, Client side programming with PHP & ASP Programming ASP.Net, maintaining and managing SQL server, system analyst & design, Ms. Access
* Server OS, client OS, Ms. Office product, networking
* Understand barcode system
* Self starter, proactive, analytical, structured, eager to learn new skills, logical, consistent, creative, constructive challenge
* Willing to travel occasionally
* Placement will be in Cengkareng, Jakarta

CS Manager (Jakarta)
Responsibilities:

* Purpose:
o To Manage, control and develop Customer Service Department to ensure optimum customer service & communications to free hands and nominated accounts in order to gain maximum customer retention


* Job Description :
o Ensure that complaints and enquiries from customer handled timely and properly
o Maintain communication with shipper & consignee for shipment schedule
o Work closely with others Dept to ensure implementation of agreed customers' arrangement, to find solutions and fulfill customer requirements.
o Working closely wit related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement
o Proactively finds and tackles areas of improvement with other cross departmental and or functional.
o Keep abreast of all Government Regulation and maintain compliance, relevant market and industry situation and development
o Build and maintain good relationships with any necessary relevant institutions and or organizations that relevant to support the business
o Maintain contact with overseas offices to verify term of trade, nominated shipment, shipping/airline schedule & documents
o Ensure the achievement of customer service business targets and KPIs.
o Analyze costs and cost structure and implement improvement measurements and actions
o Conduct constant improvement and optimization of department resources
o Ensure adherence to department ISO standards in line with corporate instructions
o Monitoring performance from each team member and ensure that each team member doing their job properly and able to perform their task and achieve customer satisfaction
o Actively gather input from customer on their expectation and ensure that CS team able to fulfill their requirement
o Working closely wit related team - internal and overseas colleague for problem solving and working on alternative solution in order to settle complaint / claim and fulfill customer requirement
o Continuously evaluate working process and working on improvement to ensure CS team able to perform their task efficiently and effectively
o Delegate and supervise the following task :
o Implementation of SOP / any specific customer requirements and ensure that we fully comply and avoid any possible service failure.

Requirements:

* Male/Female
* Minimum Education Background : S1 from any discipline
* Computer Literate
* Good command in English
* Minimum 5 years experiences in same position in Freight Forwarding or Logistic Company
* Have good competencies in Business Acumen, Customer Orientation, Shaping Direction, Commitment to Excel, Building and Leading Teams, Building and Managing Partnerships, Cross Border Thinking, Constructive Challenge.
* Could motivate and cooperate with all people from any level and organization.
* Giving direction, convincing leadership skills and time management skills.
* Excellent interpersonal and communication skills with a strong customer focus.

Please respond by sending your comprehensive resume and recent photograph with the position code as the email subject, not later than 5 days after this advertisement to:

Email: recruitment.dgfid@dhl.com

Only short listed candidates will be notified

Monday, February 8, 2010

Lowongan Kerja Pakuwon Group

Pakuwon GroupPakuwon Jati is the pioneer of the Superblock; an integration of retail, office, condominium and hotel in a single large scale development. The Company is also the leading residential Township developer in East Surabaya . Through its unique Superblock and Township developments, the Company is able to generate strong synergies to boost margins and achieve operational scale and efficiencies.

Underpinned by its diversified asset portfolio, the Company successfully achieves balanced business growth and mitigates the adverse impact of the cyclical nature of the Indonesian property market on profitability and cash flows.

Pakuwon Group is looking for great people to join our dynamic Group at Gandaria City. If you think you have what it takes to rise the top of your profession, send us your resume detailing your career to date, your aspirations and why you think you’re the right candidate for the job.

GENERAL MANAGER ASSETS
  • University degree in property management or relevant studies
  • Has exposed and solid technical training in retail/mall/property management
  • Strong analytical skills, profit & loss and revenue generation. Good leadership skills and team player
  • Five years experience as Senior Operation Manager and GM Retail in reputable mall/property
GENERAL MANAGER OPERATIONS
  • University degree in project management and general management
  • Competent in operation, engineering, safety and security and overall management
  • Strong leadership skills, able to analyze profit and loss, cost and expenses awareness, profit orientation
  • Minimum 10 years of experiences in Senior Manager positions in superblock mall, Condo and Office Tower and managing more than 500 people
ADVERTISING AND PROMOTIONS MANAGER
  • University degree
  • Computer literate, design graphic with international standard and overseas exposure training
  • Able to relate to all levels of employees, with a good command of written and spoken English, computer literate
  • Minimum 5 years experiences and taken managerial role in advertising and promotion in multinational company
HOUSEKEEPING MANAGER
  • Diploma degree from Hotel School and General Management
  • Competent in some chemical usage for floor/marbel, carpet, wood etc
  • Good leadership skills, good English communication ( speaking, reading, writing and listening), computer literate
  • Minimum 7 year experiences as HK Manager in Hotels/ Mall with high standard of services
TENANCY FIT OUT SUPERVISOR / COORDINATOR
  • University graduates in architect and exposure in projects
  • Has created and developed multi design/drawing of project with AUTO CAD program
  • Pleasant and friendly disposition, organized, efficient and able to work independently and able to work under pressure
  • One or two years experience as Tenancy Fit Out personnel
SENIOR LEGAL OFFICER
  • University degree in law from reputable university
  • Competent in legal contract agreement following standardized format.
  • Able to make a contract agreement following standardized format and good knowledge of legal aspect for corporation
  • Minimum 3 years of experiences as legal staff in international coporation or public company
TECHNICAL ADMINISTRATION OFFICER
  • Diploma certificate in Electrical/Mechanical Engineering
  • Competent in technical operation and master in spare parts required for building maintenance
  • Competent in Microsoft office, and conversant in English ( speaking, writing, listening, reading)
  • Minimum 5 years experiences as Supervisor in Engineering Department
HOUSEKEEPING AND PEST CONTROL OFFICER
  • Diploma in Hotel Schools
  • Competent in handling HK operation with high standard quality of service and capable of using chemical
  • Good English Communication, Good leadership skills and computer literate
  • Minimum 5 years experience as HK Attendant in 5 star hotels
PUBLIC RELATION / MARCOM EXECUTIVE
  • Diploma 3 degrees in Public Relation or relevant studies
  • Trained in public relation, customer service and service excellent including the use of computers
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • Minimum two years experience as Public Relation staff in property management and hotels
ADVERTISING AND PROMOTIONS EXECUTIVES
  • University degree
  • Computer literate, design graphic with international standard and overseas exposure training
  • Able to relate to all levels of employees, with a good command of written and spoken English, computer literate
  • Minimum 5 years experiences and taken supervisor role in advertising and promotion in multinational company
CUSTOMER SERVICE MANAGER
  • High school certificate or Diploma 3 degrees
  • Trained in service excellent, personal presentation, complaint handling, customer focused
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • One or two years experience as Customer Service in medium size company
CUSTOMER SERVICE EXECUTIVES
  • High school certificate or Diploma 3 degrees
  • Trained in service excellent, personal presentation, complaint handling, customer focused
  • Pleasant and friendly disposition, organized, efficient and able to work independently
  • One or two years experience as Customer Service in medium size company
MECHANICAL & ELECTRICAL AND CIVIL ENGINEERING SUPERVISOR
  • High school certificate in Electrical (STM/SMK) or diploma degree in Electrical / Civil / Mechanical
  • Competent in handling electrical matter in high risk building or superblock mall or construction
  • Certify in some mechanical engineering matters
  • Good leadership skills and conversant in English, capable in Microsoft office or relevant certification ( PABX ) etc
  • Work independent with high standard with no fully supervision
  • Good leadership skills and capable in supervising workforces
  • Minimum 5 year experiences as Engineering staff in charge as electrician in large scale of operation or in project on mall/hotel as Civil staff or as Mechanical staff in large scale of operation-Mall or 5 star hotels
SAFETY AND SECURITY SUPERVISOR
  • Diploma degree from relevant university
  • Competent in dealing with diverse work of people, security guard, police and related parties
  • Certify in Health & Safety regulation, Security . Good leadership skills, good English communication skills and computer literate
  • Minimum 7 year experiences as Security and Safety Supervisor from reputable mall or 5 star hotels
MECHANICAL AND ELECTRICAL OR CIVIL ENGINEERS
  • High school certificate or diploma degree in Electrical engineering
  • Certify in Genset operation from Manpower Department or it affiliates
  • Certify in chiller operation from Manpower Department or licenses
  • Competent in operating Genset / chiller for large scale of building or mall
  • Minimum 5 year experiences in operating Genset in large scale of mall or building
ELECTRICAL, MECHANICAL, AIRCONDITIONING TECHNICIANS
  • High school certificate or diploma degree in Electrical engineering
  • Certify in Genset operation from Manpower Department or it affiliates
  • Certify in chiller operation from Manpower Department or licences
  • Competent in operating Genset / chiller for large scale of building or mall
  • Minimum 5 year experiences in operating Genset in large scale of mall or building
Contact our Head of Human Resources by sending your resume with recent photograph to : hr@pakuwon.com or posting to :

Gandaria City Marketing Office
Jl KH. M Syafi’i Hadzami No. 8
Gandaria, Kebayoran Lama
Jakarta Selatan 12240

Monday, February 23, 2009

LOWONGAN KERJA BANK OF CHINA Accounting / Head / Teller / Customer Service / Lending Officer / Staff / Team Leader, Deputy Manager

Lowongan Kerja Februari 2009, Lowongan Kerja Maret 2009, Lowongan Kerja Bank, Lowongan Kerja Bank of China, Lowongan Bank of China, Lowongan Kerja, Lowongan, Kerja

Lowongan Kerja Bank of ChinaBank of China Limited is one of China’s four state-owned banks and a leading international bank with Head Office in Beijing, having branch network in Indonesia. We are seeking competent and qualified person for the following positions:

Sub-Branch Deputy Manager (Code: BDM)
Below 40 years old, minimum S1 degree with 7 years branch banking experience in similar position in foreign bank, fluent in English and Chinese both oral and written, have strong leadership skill. Possess good commercial lending experience.

Corporate Lending Team Leader (Code: CLL)
Below 40 years old, minimum S1 degree with 5 years lending experience in similar position in foreign bank, fluent in English and Chinese both oral and written. Possess good report writing and communication skills. Demonstrate financial analysis knowledge and the ability to interpret all form of financial data including cash flow/forecasts with good sound credit risk assessment skill. Good experience in handling bilateral loans, syndicated loans and project financing, familiar with all kinds of credit products, such as working capital loan and trade finance, etc.

Commercial Lending Officer (Code: CLO)
Below 35 years old, minimum S1 degree with 3 years lending experience in similar position in foreign bank, fluent in English both oral and written. Good experience in handling UMKM financing, demonstrate credit analysis knowledge with good sound credit risk assessment skill.

Customer Service Officer (Code: CSO)/ Head Teller (Code: HT)/ Teller (Code: TL)
Female below 30 years old, minimum S1 degree with 3 years (for CSO & HT) or 1 year (for TL) banking experience, pleasant appearance and personality, fluent in English & Chinese (both oral and written).

Accounting Staff (Code: AS)
Below 30 years old, minimum S1 degree with 2 years accounting experience in foreign bank, fluent in English & Chinese (both oral and written).

If you meet the above requirements, please submit your detailed CV (in English) and latest photo with copies of educational certificates before March 15, 2009. Please indicate the position code on top of envelope and send to:

Human Resources
Bank of China Limited
PO BOX 1199 Jakarta 10011, Indonesia
Submit to email address: liumiemie@bank-of-china.com

(We regret that only short-listed candidates will be notified)

Wednesday, November 5, 2008

CEVA LOGISTICS Customer Service Manager, Internship for IT Application, HR Admin Executive, Recruitment Executive, Business Development Analyst

ceva, ceva logistics, pt ceva logistics, ceva logistics indonesia, lowongan pt ceva logistics, lowongan pt ceva logistics november 2008, ceva logistics 2008, ceva logistics lowongan, ceva logistics lowongan november 2008, lowongan kerja ceva logistics, lowongan kerja ceva logistics november 2008 CEVA Logistics (formerly TNT Logistics) is a leading global logistics company with operation in 151 countries worldwide. We are currently seeking high caliber individuals to support CEVA Logistics business growth in Indonesia. We are looking for candidates to fill position as follow:

Customer Service Manager
Responsible for delivering outstanding customer service to new, existing and returning customers and is in charge of developing and realizing the customer service guidelines which match with company policy.

Qualifications:
  • Bachelor’s Degree with minimum five years experience in customer service/customer relationship management preferred.
  • Must be able to read, write and speak English fluently.
  • Advance in Ms. Office.
  • Having experiences in transport and warehouse management
  • Leadership technique, initiate and stimulate cooperation within a team.
  • Coordination and planning of budgets, people and time management.
  • Problem solving at a strategic level, working with others to reach a resolution.
Internship for IT Application (3 months)
Qualifications:
  • IT Programmer candidates (D3 or S1)
  • Has basic knowledge in one of programming language (Delphi or VB /. Net or Java)
  • Has knowledge in web programming (preferable)
  • Good communication skill and attitude

HR Admin Executive (temporary)
Report to HR Manager, this position will be responsible:
To support function of respective manager in handling report, filling and documentation data base.

Qualifications :

  • Bachelor degree in Psychology, Secretary or Business Administration programmer from reputable university
  • Age 25 – 30 years
  • Having min 1 year as HR administration staff
  • Fluent in English, Familiar using MS Office is a must
  • Willing to travel
  • Preferably has knowledge handling KITAS and other documents for foreign employee

Recruitment Executive
Report to HR Manager, this position will be responsible:
To support function of respective manager in handling recruitment & selection process as well as report, filling and documentation data base.

Qualifications :

  • Bachelor degree majoring in Psychology
  • Age 25 – 30 years
  • Having min 1 year as recruitment and selection staff
  • Fluent in English, Familiar using MS Office is a must
  • Willing to travel

Business Development Analyst
To assist in the preparation of detailed logistics service proposals, cost models and presentations for potential CEVA business client which are in line with CEVA Logistics’s strategic focus, fully costed and structured in accordance with CEVA Logistics Asia’s pricing principles and business ethics

Qualifications :

  • Bachelor degree or Master degree in Logistics or related subject
  • 1-2 years experience in Logistics/Supply Chain functions
  • Sufficient knowledge of Supply Chain Management, Transportation System and Warehouse Management Systems
  • Strong analytical thinking and problem solving skills
  • Excellent in communication & negotiation skills
  • Good business acumen and commercial sense
  • Fluent in English both oral and written
  • Advanced in MS Office (Word Processing, Spreadsheet, Power Point, Project, Access)

Please send your application letter, CV, and recent photograph not later than November 17, 2008 to: recruitment.id@cevalogistics.com

Tuesday, June 24, 2008

URGENTLY REQUIRED : Customer Service Manager, Senior Sales Representative

It's easy to overlook a company so subtly woven into the fabric of the global marketplace. But everyday, millions of people all over the world see our innovation in thousands of products from beverage labels and business cards to retails tags and vehicle graphics. We are everywhere you look

If you are interested to join this world, come and send us your CV

Customer Service Manager (CSM)
  • Manage and supervise a team customer service representative
  • To ensure customer satisfaction levels are maintained including prompt response to customers feedback or concerns
  • Responsible for monthly customer service matrix
  • Able to present issues with reccommended solutions
  • Ensure compliance to company's business conduct and policies
Senior Sales Representative (SSR)
  • Servicing existing key account customers whilst continuing growing the sales
  • Source and develop new sales opportunities with current and new customers
  • Work closely with key customers on end-user product development
  • Support and contribute actively to company's growth programs

Requirements :
BOTH POSITIONS :

  • Degree or Dilpoma holder
  • Proficient in written and spoken English
  • Computer literate especially words and excel
  • MNC experience is preferred

CUSTOMER SERVICE MANAGER :

  • Minimum 5 years of experience in customer service
  • At least 2 years experience in managing a team of staff

SENIOR SALES REPRESENTATIVE :

  • Minimum 4 years of experience in sales
  • Possess driving license A

We offer great career prospects and an attractive remuneration package that commensurate with experience to the successful candidates

Interested applicants should write in before 1 July 2008 with a detailed resume in English to :
PO BOX 3578, Jakarta 10035

Monday, June 23, 2008

PT DATACOMM DIANGRAHA (Network Solution Provider) - Service Managers (Incident / Service Level Management), Project Manager

Datacomm Diangraha, a Network Solution Provider Company in Indonesia is inviting top notch candidates to join our leading organization as networking professionals. To support our current expansion, we have opened the following positions to qualified candidates:

Service Manager (2 positions)
For Incident Management :

  • Have knowledge in Service Management : ITIL certification or experience in service organization handling incident management for at least 2 years
  • Able to lead large number of service engineers (more than 20)
For Service Level Management :
  • Have knowledge in Service Management : ITIL csertification or experience in service organization handling service level management for at least 2 years
  • Good interpersonal skills and able to interface with multiple customer level
  • Having some background in business & commerce is advantageous

Project Manager

  • Have knowledge in Project Management : PMP certification or experience in IT project management for at least 3 years
  • Have experience in handling large scale project all over Indonesia especially in telco industry
  • Stong leadership and good interpersonal skill

General requirements :

  • Graduated from reputable university with GPA >3.0 (S2 preferred) from IT or related field
  • Fluent in English
  • Good understanding in networking technology
  • Min. 2 years management experience

Very attractive remuneration package and training program will be provided to qualified candidates. Please send your application and latest resume with photo not later than July 15, 2008 to:

HRD Department
PT DATACOMM DIANGRAHA
ROxy Mas Blok D2 No. 36-38
Jl. KH Hasyim Ashari, Jakarta 10150
Or e-mail to : hrd@datacomm.co.id

Thursday, March 13, 2008

British American Tobacco (BAT) (Indonesia) - IT Senior Business Analyst and IT Customer Service Manager

We are the world’s second largest quoted tobacco group by global market share, with brands sold in more than 180 markets. With over 300 brands in our portfolio, we make the cigarette chosen by one in six of the world’s one billion adult smokers. We hold robust market positions in each of our regions and have leadership in more than 50 markets.

In 2006, our subsidiaries enabled governments worldwide to gather over £16 billion a year in taxes, including excise duty on our products, some 8 times the Group’s profit after tax.

We have sustained a significant global presence for over 100 years. Our business was founded in 1902 and by 1912 had become one of the world’s top dozen companies by market capitalisation.

IT Senior Business Analyst
Job Reference - Indonesia, MIDC INA - 001/2008

You will play a crucial role in deliveering value added to business functions through technology. You will primarily work in the area of Marketing, Supply Chain and Finance, thus understanding of business processes and system in those areas are required

You will also be expected to work with internal / external providers to deliver IT solutions. Project Management experience with project lead capabilities are preferred

Your experince in FMCC industry will be an advantage. Functional experience in implementing / supporting SAp is essential, along with the principal knowledge of system design and root cause analysis

Should you have Master degree or Bachelor degree with IT education background from reputable university with minimum 5 years of working experience in the business IT environment are welcome to apply to this position

IT - Customer Service Manager
Job Reference - Indonesia, MIDC INA - 002/2008

You will play a crucial role in managing and administering the local and wide area networks, servers, computers and other relevant equipments. With the help of your service delivery team, you will provide support to all users throughout BAT Indonesia and ensure that high quality services are maintained

You will also be responsible for managing Disaster Recovery Centre for mission-critical applications, as well as ensuring the availability, integrity and securing of data, software and hardware. You will be in charge of operational policies, procurement of IT materials and managing operational cost within agreed budget

Knowledge in networks and different operating platforms such as Windows Server 2003 / 2000, SCO UNIX, Lotus Notes R6 is essential. Experience in implementing ERP system and other business applications will be a plus

Should you have Master degree or Bachelor degree with IT education background from reputable university with minimum 5 years of working experience in business IT environment and company with multiple sites or branches are welcome to apply to this position

Requirements :
You will be offered competitive remuneration package and will be equipped with excellent training and development programme. Demonstrate excellent English in both oral and written skills. Ability to work under pressure and tight deadlines. Candidates should also have excellent analytical, interpesonal skills, negotiation and communication skills

All applications will be treated in confidential manner. Only shortlisted candidates will be notified. To apply and find out more about the role of function and other opportunities please log on to www.batcareers.com/ and to www.bat.com/ to learn more about us. Send your application and CV by March 24, 2008 at the latest

Tuesday, November 7, 2006

CEVA LOGISTICS Customer Service Manager, Internship for IT Application, HR Admin Executive, Recruitment Executive, Business Development Analyst

ceva, ceva logistics, pt ceva logistics, ceva logistics indonesia, lowongan pt ceva logistics, lowongan pt ceva logistics november 2008, ceva logistics 2008, ceva logistics lowongan, ceva logistics lowongan november 2008, lowongan kerja ceva logistics, lowongan kerja ceva logistics november 2008 CEVA Logistics (formerly TNT Logistics) is a leading global logistics company with operation in 151 countries worldwide. We are currently seeking high caliber individuals to support CEVA Logistics business growth in Indonesia. We are looking for candidates to fill position as follow:

Customer Service Manager
Responsible for delivering outstanding customer service to new, existing and returning customers and is in charge of developing and realizing the customer service guidelines which match with company policy.

Qualifications:
  • Bachelor’s Degree with minimum five years experience in customer service/customer relationship management preferred.
  • Must be able to read, write and speak English fluently.
  • Advance in Ms. Office.
  • Having experiences in transport and warehouse management
  • Leadership technique, initiate and stimulate cooperation within a team.
  • Coordination and planning of budgets, people and time management.
  • Problem solving at a strategic level, working with others to reach a resolution.
Internship for IT Application (3 months)
Qualifications:
  • IT Programmer candidates (D3 or S1)
  • Has basic knowledge in one of programming language (Delphi or VB /. Net or Java)
  • Has knowledge in web programming (preferable)
  • Good communication skill and attitude

HR Admin Executive (temporary)
Report to HR Manager, this position will be responsible:
To support function of respective manager in handling report, filling and documentation data base.

Qualifications :

  • Bachelor degree in Psychology, Secretary or Business Administration programmer from reputable university
  • Age 25 – 30 years
  • Having min 1 year as HR administration staff
  • Fluent in English, Familiar using MS Office is a must
  • Willing to travel
  • Preferably has knowledge handling KITAS and other documents for foreign employee

Recruitment Executive
Report to HR Manager, this position will be responsible:
To support function of respective manager in handling recruitment & selection process as well as report, filling and documentation data base.

Qualifications :

  • Bachelor degree majoring in Psychology
  • Age 25 – 30 years
  • Having min 1 year as recruitment and selection staff
  • Fluent in English, Familiar using MS Office is a must
  • Willing to travel

Business Development Analyst
To assist in the preparation of detailed logistics service proposals, cost models and presentations for potential CEVA business client which are in line with CEVA Logistics’s strategic focus, fully costed and structured in accordance with CEVA Logistics Asia’s pricing principles and business ethics

Qualifications :

  • Bachelor degree or Master degree in Logistics or related subject
  • 1-2 years experience in Logistics/Supply Chain functions
  • Sufficient knowledge of Supply Chain Management, Transportation System and Warehouse Management Systems
  • Strong analytical thinking and problem solving skills
  • Excellent in communication & negotiation skills
  • Good business acumen and commercial sense
  • Fluent in English both oral and written
  • Advanced in MS Office (Word Processing, Spreadsheet, Power Point, Project, Access)

Please send your application letter, CV, and recent photograph not later than November 17, 2008 to: recruitment.id@cevalogistics.com