2 New Job Vacancies @ Next PLC

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0022240 - Customer Service Telephone Advisor Posted: 23 Jun 2011 05:00 PM PDT Closing Date: 14 Aug 2011 Salary: £8.54 - £9.15 p/h Summary Of Role  The Customer Service Management Team deals with all Retail customer complaints. This involves providing a specialist service to our customers, handling verbal and written complaints in a prompt and professional manner to ensure a mutually satisfactory outcome is achieved. You will be required to liaise with internal departments and external suppliers offering an excellent level of Customer service at all times.

0022542 - Supervisor Posted: 24 Jun 2011 05:00 PM PDT Closing Date: 14 Aug 2011 Salary: £9.33 - £10.52 p/h Summary Of Role The prime objective of this role is to effectively co-ordinate, lead and motivate a team. You will have the ability to both develop and support team members in order to help the business achieve and exceed all targets. As a Supervisor, you may be called upon to speak directly with customers and other areas of the operation to resolve queries and must ensure that at all times, staff work within the guidelines of the Data Protection Act. The biggest challenge you will be faced with, is to ensure that your team are coached and developed so that they are providing excellent customer service at all times. You will also be expected to meet planned workloads whilst achieving call centre operational standards

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