2 New Job Vacancies @ Next PLC |  |
| 0022657 - Customer Relations Administrator (Maternity Cover) Posted: 22 Feb 2011 04:00 PM PST Closing Date: 27 Feb 2011 Salary: £7.62 - £7.89 p/h Summary of Role The Customer Relations Department handle all escalated customer complaints and provide a specialist service to customers who have either called or written to us about a wide variety of service, operational and product related complaints. Based within Customer Relations, our administrators are part of our Correspondence Team. As an Administrator you will primarily be responsible for ensuring that all correspondence, emails, products and various reports are correctly entered onto our database so that our diary workload can be managed. Our Operations Team produce and distribute reports to the business highlighting customer issues from the information you have entered onto our database. Therefore, a high level of accuracy is essential. Other admin duties such as collating department workload figures and sending acknowledgement responses are included in the role. We will give you full training and are looking for positive, helpful people who can demonstrate their ability to work to a high level of accuracy whilst achieving high productivity. |
| 0021462 - Customer Service Letter Writer (Maternity Cover) Posted: 24 Aug 2010 05:00 PM PDT Closing Date: 27 Feb 2011 Salary: £9.77 - £10.36 p/h Summary Of Role Based within the Customer Service Management Department, the Correspondence Team provide a specialist service to our Retail Customers, handling verbal and written enquiries and complaints in a prompt and professional manner to ensure an agreeable outcome is achieved. You will be required to liaise with internal departments and external companies to investigate and resolve complaints demonstrating an excellent level of customer service at all times. |
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